Skip to content

Privacy policy

This website is operated by The Trader Channel S.L. 2019. We take your privacy very seriously, so please read this policy carefully, as it contains important information on the subject: who we are,

how and why we collect, store, use and share personal information,

your rights in relation to your personal information, and

how to contact us and the supervisory authorities in case you have a complaint.

Who we are

The Trader Channel S.L. 2019 (“we” or “us”) (trading as Trader Channel) collects, uses and is responsible for certain personal information about you. When we do so, we are governed by the General Data Protection Regulations which apply throughout the European Union (including the United Kingdom) and we are responsible as “controllers” of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us We collect the following personal information that you provide to us: First Name Last Name Email Address Operating Capability Examples of when we collect this information include: Subscribing to our mailing list

b) Personal information from other sources We may receive information about you from other sources. This information includes: First Name Last Name Stock Market Course Purchase Details For Clumsy Purchasing Details for Naga Group Trading Account Email Address We will add this information to the information we hold about you for the following purposes: We may use this information from time to time to better communicate our messages to you, you may opt out of receiving any communication from us at any time via our mailing lists or by contacting info@canaltrader.com with your full name and email address where we will then remove any information we hold.

c) Personal information you provide about third parties If you provide us with information about another person, you confirm that the other person has appointed you to act on their behalf and you agree that you will: consent on their behalf to the processing of their personal data; receive all data protection notifications on their behalf; and consent on their behalf to the transfer of their personal data abroad.

d) Cookies and similar technologies A cookie is a small text file that is placed on your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. These technologies can be used to track users’ actions and activities and to store information about them. We use these cookies and/or similar technologies on this website. For example, we may use cookies to monitor and/or collect the following information: Location Google analytics Facebook analytics Website behaviour This information helps us build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. In addition, you should be aware that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. The first time you use our site we will ask you whether you agree to our use of cookies. If you are not, cookies will not be used. You can then opt out of cookies at any time or you can set your browser not to accept cookies and the following websites tell you how to delete cookies from your browser. No obstante, es posible que, como consecuencia de ello, algunas de las funciones de nuestro sitio web no funcionen. For more information on our use of cookies, please see our Cookie Policy For more information on cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

Any information collected will be used to improve our customers’ online experience, to show you information more relevant to your online behaviour or to improve the user experience of our own online presence and the presence of our partners.

With whom your information may be shared

We may share your information with:

Law enforcement agencies in connection with any investigation to assist in the prevention of unlawful activities

Your information may be shared with our external partners if you sign up directly through those partners. No information will be shared if you do not directly inscribe yourself with those partners, the information is kept securely with Canal Trader.

We will not share your personal information with third parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business that may be of interest to you. Such information may be sent by mail, email, telephone, text message or automated call.

We will ask you whether you would like us to send you marketing messages on the first occasion that you provide us with any relevant contact information (e.g. at the time of purchase, when you sign up for a newsletter, when you enter a competition, etc.). If you opt-in to receive such marketing from us, you may opt-out at any time (for more information, see “What rights do you have?”). If you have any questions about how to opt-out or if you are receiving messages that you do not want, you can contact us using the details below.

Whether you are required to provide personal information and, if so, why

You do not need to provide us with any personal information at any time.

How long your personal information will be kept for

We will keep your personal information for the following periods: We will keep your personal information indefinitely. You may opt out of hearing from us at any time or contact us at info@canaltrader.com to ensure that any information is destroyed with immediate effect. These periods are no longer than necessary in each case. Reasons why we may collect and use your personal information We rely on the following as the lawful basis on which we collect and use your personal information: approval

Consequence of our use of your personal information

The consequence for you of our use of your personal information is: By allowing us to process your information, you may receive advertisements targeted to your preferences along with product recommendations from time to time.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised manner. We limit access to your personal information to those who have a genuine business need to know. Those who process your information do so only on an authorised basis and are subject to an obligation of confidentiality. We will also use technological and organisational measures to keep your information secure. These measures may include the following examples: All user data is protected by SSL, dedicated server space and encrypted username and passwords for Canal Trader super admins only. We also have procedures in place to deal with any suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where required by law. In fact, while we will make all reasonable efforts to protect your personal data, by using the site you acknowledge that the use of the Internet is not completely secure and for this reason we cannot guarantee the security or integrity of personal data that is transferred from you or to you over the Internet. If you have any questions about your information, please contact us using the details below.

Transfers of your information outside the EEA

We will not transfer your personal information outside the EEA at any time.

Children and the validity of consent

When we obtain consent from any user, we will take reasonable steps to determine whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation, you have a number of important rights free of charge. In short, these include the right to:

  • fair information handling and transparency about how we use your personal user information
  • access to your personal information and certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any errors in your information that we have in our possession
  • require the deletion of personal data relating to him or her in certain situations
  • receive the personal information you have provided to us, in a structured, commonly used and machine-readable format, and have the right to transmit that data to a third party in certain situations
  • object at any time to the processing of personal data concerning him or her for direct marketing purposes
  • object to decisions being made by automated means which produce legal effects that affect you or significantly affect you
  • object in other situations to our further processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages for breaches of data protection laws For more information about each of these rights, including the circumstances in which they apply, see the UK Information Commissioner’s Office (ICO) Guidance on the rights of individuals under the General Data Protection Regulation (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). If you wish to exercise any of these rights, please:
  • send us an email, call us or write us
  • let us have enough information to identify you
  • let us have proof of your identity (a copy of your driving licence, passport or a recent credit/utility card bill).
  • please let us know the information to which your request relates

From time to time we may also have other methods to opt-out of any direct marketing including, for example, unsubscribe buttons or web links. If offered, please note that there may be a period after selecting unsubscribe where you may still receive marketing offers while your request is being processed.

How to file a complaint

We hope that we can address any questions or concerns you may have about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a state of the European Union (or European Economic Area) in which you work, normally live or in which an alleged breach of data protection laws has occurred. The supervisory authority in the UK is the Information Commissioner, who can be contacted at https://ico.org.uk/concerns/ or by telephone: 0303 123 1113.

Changes to the privacy policy

This privacy policy was published on 02/12/2019 and last updated on 02/12/2019. We may change this privacy policy from time to time. You should check this policy from time to time to ensure that you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by: If you have opted in to receive emails, you will receive an email stating that we have changed our privacy policy.

Contact us

If you have any questions about this policy or the information we hold about you, please contact us: Email: info@canaltrader.com mail: C/ Mestre Dalmau, 1908031 Barcelona, Spain